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How to Get in Touch with a Busy Pool Service

You might assume that arranging for a pool service would be as easy as picking up the phone and having a five-minute conversation. In reality, we hear that many potential customers have called one service after another, left messages, and experienced difficulty getting their services scheduled. What’s the deal?

Well, a few different factors are at play here. In the spring and summer, pool services do become exceptionally busy. And since it’s a physical, on-location job, this is probably the reason your calls go straight to voice mail. We might be right in the middle of a consultation with customers (and you will receive the same level of courtesy when we’re working with you).

Another reason for the delay might be the type of work needed, versus the type of work a particular pool professional performs. Keep in mind that swimming pools are expensive, fairly specialized home features, and different pool professionals perform different types of services. It’s a bit like a sports car in that respect; every mechanic out there cannot service every expensive, foreign sports car. If the pool professional can’t perform the service you request in your message, he or she might simply forget to call you back (due to being so busy). It’s nothing personal.

Having said that, we understand that making call after call, and leaving message after message, can be quite frustrating. We endeavor to return calls in a timely manner, but you can help us out by structuring your messages this way:

  • Give your name, location, and phone number
  • State the type of pool you have (or are looking to install)
  • Briefly describe the services you need, and the timeline you have in mind
  • Repeat your name and phone number

Keep in mind that during the busy season, we will probably prioritize urgent messages, and projects with close deadlines (“next week” as opposed to “sometime this fall”). We will make every effort to get back to you in a timely manner, but sometimes we simply aren’t able to call back when the described need is not on our menu of services.

Give us a call if you have questions about swimming pool maintenance or repairs, or if you need to install new equipment. Thanks for following our blog, and we hope to hear from you soon.

 

Categories: Service and Repairs